Returns Policy

At Yorkshire Print Solutions, we take great pride in producing high-quality personalised and custom-printed products made specifically to your requirements. Due to the bespoke nature of these items, we are unable to accept returns or offer refunds unless the goods have been damaged in transit.

Non-Returnable Items

All personalised and custom-printed items are non-returnable and non-refundable once an order has been placed and production has commenced. This includes, but is not limited to:

• Banners and large format prints
• Posters and boards
• Flags and display materials
• Leaflets and small format print
• Promotional merchandise with custom artwork or branding

Exception: Courier Damage

We will only accept a return or offer a replacement/refund if your order has been damaged during delivery by the courier. To be eligible, the following conditions must be met:

• The damage must be reported to us within 24 hours of delivery.
• You must provide photographic evidence of the damaged item(s) and packaging.
• Your order number must be included in your report.

Reports made after the 24-hour window will not be eligible for a return, replacement, or refund.

How to Report Courier Damage

To report damaged goods, please contact us as soon as possible within the 24-hour window:

• Email: sales@yorkshireprintsolutions.com
• Include your order number, a description of the damage, and clear photographs of the damaged item(s) and outer packaging.

Once we have reviewed your report, we will be in touch to discuss the appropriate resolution, which may include a replacement or refund at our discretion.

Artwork & Proof Approval

Please ensure all artwork and proofs are carefully checked before approving your order. We cannot accept responsibility for errors in customer-supplied artwork that have been approved prior to print.

If you have any questions about our returns policy, please don't hesitate to contact us.