Refund policy

RETURN AND REFUND POLICY

Last updated: 12 May 2026

Thank you for choosing Yorkshire Print Solutions. Because all of our products are custom printed to your specification, we operate a tailored returns policy as set out below.

CUSTOM & PERSONALISED PRODUCTS

All products produced by Yorkshire Print Solutions are made to order and personalised to your artwork and specifications. As such, we are unable to accept returns or offer refunds where:

- You have approved a proof and the product has been printed as approved
- The artwork supplied by you contains errors (including spelling, colour, resolution, or sizing issues)
- You have changed your mind after production has begun
- The product has been used or installed

FAULTY OR INCORRECT ITEMS

If your order arrives damaged, defective, or materially different from what was agreed, we will offer a reprint or full refund at no additional cost to you. To be eligible:

- You must notify us within 24 hours of receiving your order
- You must provide your order number and clear photographic evidence of the fault
- Claims submitted after 24 hours may not be accepted

Please contact us at: sales@yorkshireprintsolutions.com or via our website contact form.

COLOUR VARIATION

Please be aware that colours may vary slightly between screen and print due to monitor calibration and print processes. We print to industry-standard colour profiles. Colour variation alone does not constitute a fault unless it is a significant and demonstrable deviation from an approved proof.

CANCELLATIONS

Orders may be cancelled free of charge before production has commenced. Once your job has entered production, cancellations cannot be accepted and the full order value remains payable.

DELIVERY ISSUES

If your order has not arrived within the expected timeframe, please contact us within 21 days of your order date so we can investigate with our courier.

CONTACT US

Yorkshire Print Solutions
Website: yorkshireprintsolutions.com
Email: sales@yorkshireprintsolutions.com